The Rise of the Awakening Consumer

The Rise of the Awakening Consumer
Seven Rules to Influence Today's Most Influential Consumers



'They are educated, ethical and influential. They do their homework, and can mobilize with rattlesnake speed. They are Awakening Consumers, a large and growing group of people who are awakening to the realization that they can bring about social and environmental change simply by selecting one brand over another. They are driving the sustainability movement, and represent a tremendous opportunity for business around the world.

Contained in this book are seven of the most significant trends in the business world today. They are shaping - and being shaped by - Awakening Consumers' behavior in the marketplace. The seven trends are accompanied by seven rules for how marketers should govern themselves in order to make their way into the hearts and minds of Awakening Consumers everywhere.

Here are the collective thoughts and insights of Green Team editors, staff (both past and present) and friends. Considering that it was Green Team who identified and labeled the Awakening Consumer in the first place, there is no better guide to winning over this remarkable group, and reaping the rewards of doing so.'

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I am proud to say I compiled, edited and co-wrote much of this wonderful book with Green Team, the pioneers of sustainability communications and thought leaders in the green space. Please visit their website for more information and to order a copy for yourself.

World's Most Ethical Companies


Ethisphere have compiled a list of the world's most ethical companies for 2011.

With reference to my previous post in which I consider competition in the green space and Coke and PepsiCo, PepsiCo - according to Ethisphere - are in the lead.

The Pepsi Refresh initiative is going to be tough to top.

Competition is good for green

Coca-Cola and Pepsi have long dominated the soft drink industry. As new markets sprout, one had led and the other had followed. The green market is blossoming and both have made huge social and environmental commitments. Competition has proven good for green.

Coca-Cola made news with a plastic bottle made from 30% plant-matter. Pepsi's Refresh campaign has broken records in donations to various social programs.

Now Pepsi has broken ground once again, competing directly with Coca-Cola, with an announcement of a bottle made entirely from plant-matter.

It would be wonderful to compile a list of examples where direct competitors are fighting to better each other in the green space. Please comment with any examples that come to mind.

Your move Coke...

Don't ignore the worm in your iPad

We've been choosing the bad apple since Adam chose to pick the proverbial apple in the very beginning, sending us all into a world of eternal sin. Today, Apple purchases are steeped in sin. And today, we still have a choice. In Our Great Sin, Devin Coldewey offers three approaches for an individual wishing to confront their unethical purchases:

* Claim moral status and adjust actions
* Claim moral status and justify actions
* Claim no moral status and continue actions

I think we can look at this issue both individually and collectively. As an individual it may be possible to - with some degree - boycott a technology firm and live without their gadgets. Having adjusting his actions, he can take the moral high ground and feel good about himself and his ethics in action. But it's not a solution. A collective boycott, what Coldewey calls 'Consumer intervention', is necessary to affect change. And only through a collective boycott can we begin to address some of the problems (relating to the economics of Chinese-manufactured goods) in other parts of the world, such as high unemployment and the growing rich / poor divide.

An almost perfect alternative to boycotting is simple: We pay a much higher (and fairer) price. But let's be honest, this isn't going to happen. Sadly Coldewey is right, we simply aren't prepared to pay a higher price for the knowledge that it is an ethically sound product we've just paid for. In reality though, we are paying a far higher price but it's not coming out of our purses. We're paying to live in a world where people are living and working in subhuman conditions, where animals live out the saddest existence only to be killed in the most inhuman ways one could imagine, and where our natural world is being raped for any and everything we can possible find a use for. We are paying for it.

I don't know how to spur a collective boycott. As Coldewey infers, today - with social media and the Internet - we are capable of creating mass awareness for any cause we like but it's not enough to bring about mass action. As an individual, the best we can do is chose our battles, do what we can and hope the next person is waking up and doing the same. But importantly, we should do this without lying to ourselves and trying to justify our bad choices. Don't ignore the worm in your iPad.

We should be boycotting Apple and finally holding them accountable. Their sustainability record is ghastly and they don't care. Apple is cool right now and people are buying up their gadgets faster than their Chinese sweatshops can make them.

Every purchase comes with a number of choices, from cost to quality, from brand to origin etc. Sure, many of us cannot afford the luxury of choice. Of you that can though, ask yourself: What is the real cost of that apple or that Apple gizmo? And can you afford it?

Who wants sustainability?


Kids are saying it in their classrooms, young adults are saying it in their homes, and CEOs are saying it in their boardrooms, it’s all over the Internet, television, radio and newspapers. Everyone is saying ‘sustainability’!

What does this mean for the word ‘sustainability’ and the world of sustainability?

The etymology of words is something I find fascinating. Not only do you discover a word’s origins, you often discover its original meaning, something quite different to the meaning the word holds today. I recently read a New York Times article which discusses this cool Google Labs tool: Books Ngram Viewer which lets you search for any word or phrase in Google’s huge online database (Google Books) of over 500 billion words and phrases in books published between 1500 and 2008. Check it out.

I did and used it to search the use of ‘sustainability’ between 1900 and 2008 and here’s the result:

(Click to Enlarge)

Right now I’m still trying to figure out what the percentiles mean but the graph speaks for itself. To say the least, sustainability has become a very popular word over the last two decades. In a different article entitled Is Sustainable Really the Jargoniest Jargon? Sandy Skees concludes that, in the case of ‘sustainable’, it’s not so much the overuse of the word but its misuse that has watered down the meaning of this word so much.

I followed up my Google Books search with a much more complicated search for a simple definition of ‘sustainability.’ I’ve settled for the opening sentence from Wikipedia: ‘Sustainability is the capacity to endure.’ The million and one other definitions available relate to business and lifestyle choices. As we all know, sustainability is big business!

We’re killing our planet, we’re running out of the precious resources we need to survive and we’re in a recession. We have so many reasons to welcome the era of sustainability, and embrace our ‘capacity to endure.’ What was happening before this era though? Oh yes, we lived as we pleased during what was probably humanity’s most prosperous era. Business was good too! But while many of us – consumers and businesses alike – are now willing to endure, many do not want the era of prosperity to end. That wouldn’t be so bad either! Perhaps my choice of meaning for sustainability is a little biased in favour of this argument but it highlights a point: Many people associate sustainability with hardship and personal sacrifices like recycling, driving a fuel-efficient car, eating seasonally, the list goes on.... Moreover, for this group the environmental, social and economic (or green) benefits of living more sustainably are not worth such sacrifices.

This last point leads me to a popular rule of thumb in green marketing: ‘Market the primary benefits before the green benefits.’ In other words, first show the consumer that the (natural, environmentally safe, recyclable) drain cleaner can in fact unblock a drain before showing that it’s natural, safe and recyclable. That done - and while the conscious consumers seek out this product for its green benefits – those unwilling to endure possible hardships might still give it a try. This marketing rule of thumb is moving green products off shelves. But I would argue that, long before the 1990s and rise of sustainability, this rule has long been in use. For example, no matter how far we look back, motorcar adverts haven’t boldly claimed that the car works! To be competitive the ads have to highlight its additional features that set it aside and attract customers.

I believe that innovation in the world of sustainability must, and is, taking this rule of thumb to its final conclusion. Not only will products provide both the primary and green benefits, they will compete with their non-green competitors in other categories too: Imagine an electric car that is not only eco-friendly and works but is as safe, powerful and luxurious as any on the road! Such a car will attract both those willing and those unwilling to endure.

What will the word sustainability need to endure through all this? Will it become watered-down even further? Skees defends the (over)use of the word and the significance of its current meaning for humanity and the planet. She also offers a solution: We need more words to ‘represent all of the concepts, ideas, categories, approaches and disciplines that this one overused word has been burdened with carrying.’ This may help us to better articulate ourselves without misusing the word or warping its meaning but it won’t get the green products in the shopping carts of the unwilling consumers. To accommodate everyone, perhaps the world of marketing and advertising will orchestrate the redefinition of sustainability. Perhaps, in a hundred years, it will no longer mean ‘to endure’. Then, perhaps… we will all want sustainability.

Introduction to the Sustainable Storage Space

Good day,

This is a space where we can share, and ultimately store, ideas; articles; links; and interesting tidbits about the age of sustainability! While it is really exciting and inspirational, the amount of information available is unmanageable. I'm hoping that this space will help us to navigate the web and collect the cool things we find.



For example, a colleague just sent me this and I want to share it too:

Colenso BBDO, a Kiwi ad agency, cleaned up the sidewalks of Auckland with the 'Beautify your City' campaign. The dull, bulky black rubbish bags were replaced with coloured bags transforming the piles of rubbish into bushy hedges and flower beds!

It may not reduce the amount of rubbish we create but it looks great and it may make us think twice about what we throw away.

Check it out: Heart of the City/Auckland Council – Beautify Your City: After Heart of the City Rubbish Bag



Any thoughts?